tk99 djs Privacy Policy

1 Introduction and Scope

tk99 djs is an online gaming and betting platform operated for users in Bangladesh. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy.

This policy applies only to tk99 djs's own platform. It does not apply to any third-party links shown on our site or their related services. Third-party platforms and payment gateways follow their own privacy policies.

Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the complete legal framework governing your use of the platform.

2 Information Collection

tk99 djs may collect your information in various ways. The information collected is generally divided into two categories:

2.1 Information You Provide Directly

During account registration, contact, or transactions, you may provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Bank account details (for users who use bank transfer)
• Messages and attachments provided when contacting support

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited, time and duration
• Login history and session information
• Transaction history and betting patterns
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

Collected information is used only for lawful and specific purposes. tk99 djs may use your information for the following reasons:

• Account management: To create, verify, and maintain your account.
• Identity verification: To complete the KYC process to prevent fraud and unauthorized access.
• Payment processing: To carry out deposit and withdrawal transactions.
• Customer support: To respond to your questions, complaints, and requests.
• Promotional communications: To inform you about bonuses and offers, based on your consent.
• Platform improvement: To analyze and improve the user experience.
• Legal obligations: To comply with applicable laws, regulations, and regulatory directives.
• Security: To detect cybersecurity threats, money laundering, and other unlawful activities.

We do not use your information for any purpose beyond those listed above, and it is not sold to marketing companies.

4 Cookies and Tracking Technologies

tk99 djs uses cookies and similar technologies to make your visit to our website more effective and personalized. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Strictly necessary for maintaining login status and secure transactions. These cannot be disabled.
• Functional cookies: Help remember your preferred language and display settings.
• Analytics cookies: Used to understand site traffic and user behavior — they generate anonymous statistics.
• Marketing cookies: Used to show relevant content based on your interests — these are consent-based.

4.2 Cookie Controls

You can block or delete non-essential cookies by changing your browser settings. However, disabling essential cookies may cause some core functions of the platform to not work properly.

5 Data Storage and Protection

The security of your information is one of our highest priorities. tk99 djs follows industry-standard security practices:

• SSL encryption: All data transmitted on the website is encrypted using SSL technology.
• Data encryption: Sensitive information stored on servers is protected with strong encryption algorithms.
• Access controls: Only authorized staff can view specific data, and every access is logged.
• Regular security audits: Penetration testing and audits are conducted regularly to identify system vulnerabilities.
• Firewall and DDoS protection: Advanced firewall systems are in place to prevent cyberattacks and unauthorized access.

5.1 Data Retention Period

Your information is retained for as long as your account is active or as required to meet legal obligations. Even after an account is closed, certain data (such as transaction records) may be kept for a defined period for legal reasons. Once that period has passed, the information is securely deleted or anonymized.

6 Sharing Information with Third Parties

tk99 djs does not sell your personal information to third parties for commercial purposes. However, limited information is shared with certain parties as strictly necessary to operate the service:

• Payment providers: Financial institutions involved in processing bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: Authorized verification agencies used to complete the KYC process.
• Game software providers: Game studios integrated into the platform, including Evolution, Pragmatic Play, and PG Soft, to ensure the gaming experience.
• Technology services: Partners providing cloud hosting, data analytics, and security services.
• Legal authorities: When disclosure is legally required under a court order or a lawful government request.

Our agreements with all these third parties clearly include data protection terms, and they may only use the information for the specified purpose.

7 Your Rights

You have the following rights over your personal information:

7.1 Right of Access

You may ask us at any time what information has been collected about you. We will provide a copy of that information within a reasonable time.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you may request that it be corrected. Some account information can be updated by you directly.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where there are ongoing legal obligations or active disputes, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You may object to your information being used for marketing communications or analytics activities. Upon receiving such a request, we will stop the relevant processing.

To exercise any of your rights or to ask a question, please contact our support team. You can also visit our FAQ section for answers to common questions about tk99 djs services.

8 Protection of Minors

tk99 djs strictly states that its services are not available to anyone under the age of 21. The platform is operated entirely for adult users (21+).

Age verification is a mandatory step during registration. If credible information reaches us that a user is under 21, that account will be suspended immediately and all information collected from that user will be deleted.

To learn more about responsible gaming, read our Responsible Gaming guidelines, which also include specific advice for parents on protecting minors.

9 Changes to This Policy

tk99 djs reserves the right to update this privacy policy from time to time. Any changes will be published on this page, and the new update date will be shown at the top of the page.

For significant changes, we will try to send a notification to your registered email address or when you log in to the platform. If you continue to use the platform after a change, you will be considered to have accepted the revised policy.

Changes to the policy may affect your rights and obligations, so you are advised to visit this page regularly. Read this policy together with the Terms and Conditions to get a clear picture of the full framework of our service terms.

10 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our privacy and data protection team will review your matter carefully.

We provide support in Bengali and English via live chat 24 hours a day, 7 days a week. You can also contact us by email.

The latest version of this policy will always be available on the tk99 djs website. We place the highest value on your trust and privacy.